Privacy Policy

Introduction

At SP9 (referred to as "SP9", "we", "our", or "the Company"), we are fully committed to respecting and protecting the privacy of our users. This privacy policy outlines our practices on how we collect, manage, and use your personal information when you access our website, services, or any SP9-branded applications. By using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this privacy policy.

We reserve the right to update this privacy policy at any time, and such changes will become effective immediately upon posting. We encourage you to review our policy regularly to stay informed about any modifications.

1. Personal Information We Collect

SP9 may collect various personal details from you, including:

• Name
• Email Address
• Contact Number
• Date of Birth
• Physical Address
• Government-Issued Identification (for KYC verification)
• IP Address and Device Information
• User Preferences

We gather this information through multiple means, such as when you create an account, interact with our customer support team, or use our services.

2. Purpose of Collecting Personal Information

We collect personal information for several purposes, including but not limited to:

• Verifying your identity (KYC) for compliance with legal regulations.
• Managing your SP9 account and ensuring smooth user experience.
• Providing customer support and responding to inquiries.
• Enhancing our services, customizing your user experience, and offering new features based on user preferences.
• Delivering promotional content, newsletters, and marketing communications that may interest you.
• Performing demographic analysis and market research.
• Ensuring compliance with applicable laws and protecting against fraudulent activity.

Please note that your personal information is essential for accessing our services. Without providing this information, we may not be able to offer you full access to our platform.

3. Marketing Communications and Opt-Out Options

From time to time, we may use your contact information to notify you about new features, services, or promotions. If you prefer not to receive such communications, you have the option to opt-out at any time by contacting us at [email protected]. Opting out of promotional communications will not affect our ability to contact you regarding administrative or operational matters.

4. Handling Your Personal Information

We are committed to ensuring that all personal information collected is accurate, up-to-date, and securely stored. Your data is encrypted and stored in secure environments that are accessible only by authorized personnel. We collect only the information necessary for our business purposes and in compliance with applicable laws.

When personal information is no longer needed for our operational or legal obligations, we take steps to destroy or de-identify it securely.

5. Security Measures

We utilize the latest security technologies to protect your personal information. This includes SSL encryption for data transmission, firewalls to protect stored data, and secure access protocols. While we strive to protect your information, no transmission over the internet is completely secure, and we cannot guarantee the security of information transmitted to us. Once received, we make every effort to safeguard your data from misuse, loss, and unauthorized access.

6. Prevention of Underage Gambling

We are committed to preventing underage access to our services. Any attempt to create an account by an individual under the legal age is strictly prohibited. We encourage parents or guardians to take an active role in monitoring minors' internet usage, including the use of filtering or screening tools to prevent unauthorized access.

7. Accessing Your Personal Information

You may access your personal information through the "Settings" section of your account or by contacting us directly at [email protected]. We may refuse access under certain circumstances, such as when disclosure could compromise another individual’s privacy or if there are legal reasons preventing us from providing access.

8. Requesting Removal of Personal Information

If SP9 no longer has a legal or operational need for your personal information, you may request its removal. Please note that we may be required to retain certain information to comply with our legal obligations, resolve disputes, or enforce our agreements. Requests for deletion should be made by contacting [email protected].

9. Data Transfers

Your personal information may be transferred, processed, and stored in locations outside of your country of residence. We take reasonable measures to ensure that these transfers comply with data protection regulations and that your information is safeguarded.

10. Legal Basis for Processing Personal Information

In compliance with applicable regulations, we process your personal information based on the following lawful bases:

• Contractual Obligation: Your personal data is required to fulfill our contractual obligations to you.
• Legitimate Interests: We process data to support our legitimate business interests, as long as those interests do not override your rights and freedoms.
• Consent: In certain situations, we may request your explicit consent to process your data.
• Legal Compliance: We may need to process your data to comply with our legal obligations.

11. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us at [email protected]. We are here to assist you in understanding your rights and the measures we take to protect your privacy.

12. Updates to the Privacy Policy

We may occasionally update this privacy policy to reflect changes in our practices, legal requirements, or other factors. Changes will be effective immediately upon posting, and your continued use of our services constitutes acceptance of those changes. We encourage you to review this policy regularly to stay informed about how we are protecting your information.